How will I access the sessions?

You will attend the sessions, meet our partners and gain access to valuable resources in our online conference center.

Do I need to download or install any software to be able to attend this event?

No. You do not need to download or install any software to participate in our conference. You only need to have access to the Internet.


Will the sessions be recorded?

Yes. the sessions will be recorded and available for free for a limited time.

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Listen as customer experience and logistics executives share inside secrets and first-hand examples of leading transformation. 

Behind great businesses are the solutions that drive them. Learn about how some of the most successful executives are supported by before-the-curve technology.

This multi-session event is a fantastic follow up or addition to our Consumer Returns event. We are so proud to be tied to these long-standing live events.

Reducing Returns, Unleashing Profitablity

Your Agenda At A Glance

12:25PM | Fireside Chat: Retail in the Hot Zone: the New Future for the Reverse Logistics Industry

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Content, Creativity, Virtual Connections

No Cost to You

Always Accessible Content

No OOO Necessary

Enjoy all the perks of a live event while saving travel budget and PTO days.

If you can't make all of the sessions, no biggie. Everyone registered gets a copy of the on-demand sessions.

Every single session is totally free, no matter what. This is major value at ZERO cost.

Produced By:

Bringing Together The Best In Customer Experience and Returns

June 23, 2020

12:00 PM EST

The Virtual Event for Customer Experience, Reverse Logistics and Loss Prevention Professionals


Our Speakers. Your Visionaries.


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Keynote: Topic To Be Confirmed

2:35PM | Panel: Business Must Go On: Preparing for Retail Industry's "Grand Reopening"

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1:25PM | Panel: Lessons Of The Pandemic: COVID-19 Implications for the Reverse Logistics Industry

Keynote: Topic To Be Confirmed

Larry Maye
Sr. Director of Global Reverse Logistics
Fitbit

Kent Perry
Product Management Consultant
Macy's

Our Speakers. Your Visionaries.

Insights From The Comfort of Home

Richie Proud
Head of Buying & Inventory Management
Grassroots Cannabis

Watch This Space As We Confirm Speakers!

Become A Virtual Event Sponsor!Sign Up For The Event!

Frequently Asked Questions

Justin Schuhardt
Former Sr. Director, Supply Chain 3P and M&A
Walmart

Kyle Fraim
Corporate Development Officer
Habitat for Humanity International

June 23

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Consumer Returns Virtual Event

DAY 2: May 28

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Using A Digital First Lens to Prepare for the Future

Panel Discussion: Accelerating Change Management, Getting Alignment and Securing Budget To Grow Your Digital Business               

Keynote: Topic To Be Confirmed

3:30PM | Keynote: Business Must Go On: Preparing for Retail Industry’s “Grand Reopening”

Fire-Side Chat: It’s not Just About the Transaction: Creating Additional Value for your Customers Through Post-Sale

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Presentation: Revisiting Your Marketplace Strategy to Capitalize on Online Sales

Panel Discussion: Accelerating Change Management, Getting Alignment and Securing Budget To Grow Your Digital Business 

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Presentation: Revisiting Your Marketplace Strategy to Capitalize on Online Sales

Panel Discussion: Accelerating Change Management, Getting Alignment and Securing Budget To Grow Your Digital Business 

Presentation: Understanding the Path to Personalization in B2B eCommerce to Gain Competitive Advantage

Fireside Chat: Redesigning the Website to Drive Self-Service Functionality and Improve CX 

Presentation: Leveraging eProcurement for a Frictionless Purchasing Experience

Panel Discussion: Keeping the Customer First: Reengineering the Digital B2B Organization From a Digital First Lens

Presentation: Designing A More Customer Centric and Agile Digital Organization to Drive Growth

More InfoMore InfoMore InfoMore InfoMore InfoMore InfoMore Info

The Consumer Returns live events bring together operations, logistics, returns management, asset protection and customer experience executives responsible for driving revenue through loss prevention, returns reduction and efficient returns management.

The Consumer Returns Virtual Event is being run in light of the ongoing COVID-19 pandemic, with the goal of helping our reverse logistics community stay connected and informed about the best practices in crisis risk mitigation and CX during these uncertain times.

"Very valuable event with insightful presentations. The event was very well organized with a lot of opportunities to learn."

"Good to hear from like-minded folks in the industry and see some new solutions out there!"

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Parthlv Patel
Senior Manager - Device Quality
Verizon Wireless

Peter Birt
Service Vendor Relations Manager
Best Buy Canada

"It was a fantastic opportunity to discuss issues stemming from the increasing complexity of today's retail landscape."

The "Go-To" Industry Source Since 2007

Nick Mottet
Principal Product Manager
Amazon

Insights Unleashed

Like-Minded Peers

Productive and Informative

12:00PM | Welcome Remarks and Ice Breaker: Antonia Kay, Program Director, Consumer Returns

12:10PM  | Chairperson's Opening Address

Brian Daigle
International Trade Analyst
U.S. International Trade Commisson

Zach Zeiner
CEO & Co-Founder
PupSocks

Jeremy Witte
Vice President, Global Logistics
American Eagle Outfitters, Inc.