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Frequently Asked Questions

How will I access the sessions?

You will attend the sessions, meet our partners and gain access to valuable resources in our online conference center.

Do I need to download or install any software to be able to attend this event?

No. You do not need to download or install any software to participate in our conference. You only need to have access to the Internet.

Will the sessions be recorded?

Yes. the sessions will be recorded and available for free for a limited time.


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Become A Digital Summit Sponsor

When it comes to the holidays, consumer expectations rarely change. They expect lightning speed delivery, impeccable customer service and seamlessness from one shopping experience to the next. If retailers don't adapt, they could miss out on their biggest opportunities to really make an impact on their business.

The eTail Digital Summit will share real-life retail case studies from the 2018 Holiday Season, highlighting industry leading strategies and technology that helped boost holiday sales. 

Industry leaders from top brands will share their insights on what approaches led to their recent holiday successes and discuss the outlook for the upcoming 2019 Holiday Season.

Hear From Retail Innovators 

Discover Technology That Will Stick 

Get Insights You Might Have Missed

Barbara Thau
Senior features editor
CO—by U.S. Chamber of Commerce


Larry Shaw
Chief Marketing Officer

Emelie Grunzweig
Director of Insights

Amy Hanson
VP, Product Marketing

Sai Koppala
Chief Marketing Officer

12:00 p.m. - 12:30 p.m. ET
Exploring the State of Retail
Where We've Been and Where We're Going
Speakers: Barbara Thau, Senior Features Editor, 
CO—by U.S. Chamber of Commerce
                   Ellen Dixon, Retail Solution and Strategy Executive, IBM

12:30 p.m. - 1:00 p.m. ET
Create Real ConnectionsHow Personalization Makes the Holidays Extra Special
Speaker: Sai Koppala, CMO, SheerID

1:00 p.m. - 1:30 p.m. ET
Making a Mighty 2018 Black Friday & Cyber Monday for Retailers

Speaker: Amy Hanson, VP of Product Marketing, Unbxd

1:30 p.m. - 2:00 p.m. ET
Crush your 2019 Holiday Season with a Next Generation Loyalty Program
Speaker: Larry Shaw, Chief Marketing Officer, MacKenzie-Childs

2:00 p.m. - 2:30 p.m.
Protecting Your Customer Base and Your Holiday Revenue from ATO Attacks
Speaker: Emilie Grunzweig, Director of Insights, Riskified


Listen to retailers talk about lessons learned from Holiday Season 2018,  how they're planning for 2019, and the future of retail.

Behind great businesses are the solutions that drive them. Learn about how some of the most successful retailers are supported by before-the-curve technology.

This half-day webinar is a fantastic follow up to eTail West and the perfect precursor for eTail East. We are so proud to be tied to these long-standing live events.