How will I access the sessions?

You will attend the sessions, meet our partners and gain access to valuable resources in our online conference center.


Do I need to download or install any software to be able to attend this event?

No. You do not need to download or install any software to participate in our conference. You only need to have access to the Internet.


Will the sessions be recorded?

Yes. the sessions will be recorded and available for free for a limited time. 

Become a Virtual Summit Sponsor

Field Service Asia is the only creative force for you to engage with Asia's top service leaders in collaborative activities to drive forward your business performance. 

The Field Service Asia Virtual Summit will bring together service leaders from Asia’s biggest and most influential companies, to give you concrete meaning to “navigating through a crisis”, assist you to keep process running as smoothly as possible, and the acceleration of using modern technologies to help you cope and sustain your business.

Featuring a series of 25-minute online presentations, 30-minute panel discussions and live Q&A over the course of two days from service leaders in Asia, you’ll discover the how to compel and inspire your stakeholders.


Listen to industry leaders discuss their perspectives on the after sales service industry throughout 2020 and beyond. 
Enjoy an in-depth discussion of key industry drivers typical of most live industry events. 

Hear from your industry peers about their recent successes, as well as solution providers about the leading tools driving the service industry forward. 

Since the event has multiple sessions, you select the material that makes the most sense for you and your team. 
Listen in during the live broadcast, or access the session on demand later
—once you register, it’s up to you!

 Field Service Management During a Crisis

21 - 22 July, 2020

A FIELD SERVICE VIRTUAL EVENT, 

JUST FOR YOU

WHAT'S A VIRTUAL EVENT, ANYWAY?

A Virtual Event mirrors our in-person conferences. We’re bringing you exclusive knowledge from industry leaders all over the world at the touch of a button.

Here's what you get when you sign up & attend:

Hear Firsthand from Seasoned Service Innovators

Get Solutions to Pressing Problems (You're Not Alone!)

Get a Range of Insights on the Subjects That Interest You

AGENDA AT A GLANCE

Opening: An overview of COVID-19 pandemic crisis to field service leaders in APAC

Speakers: 

Jan van Veen, Founder & Managing Director, moreMomentum

Kris Odland, Editor-in-Chief, Field Service News

Sign Me Up!

10:00am-10:30am 

Tuesday, 21 July 2020

Organization Readiness during a Crisis

10:30am-11:10am 

Panel: How do you approach your organization’s COVID-19 crisis readiness to help you ensure that a full 360-degree viewpoint is considered, and not overlooking critical aspects?

Speakers: 

Alain Bienfait, Service Business Director, APAC, KONE

Martin Head, General Manager, Customer Support Innovation, APAC, Fuji Xerox

Vanessa Oakley, GM, Strategy & Business Operations, Chorus NZ Limited

11:10am-11:40am 

Presentation: How automation ensures business continuity when the world comes to a stop

11:40am-12:20pm

Panel: How do you leverage automation to implement business continuity plans, drive productivity and mitigate the impact of a changing workforce?

Speakers: 

Sandeep Bharadwaj, Head of Field Service, Commercial Vehicle, Tata Motors

Sae Kwon, Vice President, Customer Experience, Cisco

Anila Fredericks, Head of Customer Service Operations, International Service Centres, Telstra

12:20pm-1:20pm

Lunch

Managing Field Service Remotely

1:20pm-2:00pm

Panel: How can you motivate your mobile agents to become expert, all-round customer satisfaction agents and help customers during a crisis?

Speakers: 

Jamie Morais, Head of After Sales Dealer Operations, APAC, Nissan

Carly Irving, GM of Customer Market & Operations, Energy Queensland

Bharati Amarnani, Director, Customer Support, Coda Payments

Joachim Joerger, Director Service & Support APAC, Abbott Laboratories

2:00pm-2:30pm

Case Study: How to use innovative remote support capabilities to help your agents provide consistently great customer support, even in the face of limited resources and tight budgets

Reserved for LogMeIn

2:30pm-3:10pm

Panel: How do you use this time to keep your agents active and engaged that will help improve customer service delivery? 

Speakers: 

Gaurav Iyer, Vice President of Service Management, Speedcast

Ross Cheetham, Support Delivery Manager, ASEAN, NetApp

Joachim Joerger, Director Service & Support APAC, Abbott laboratories

3:10pm

End of Field Service Asia Virtual Summit Day 1

Wednesday, 22 July 2020

Building Stronger Relationships

10:00am-10:30am 

10:30am-11:10am 

11:10am-11:40am 

Opening: Channelling partners for service support during crisis – How to leverage your partners to enhance your ability to reach, and support, an expanded market base  

Presentation: How can you strengthen your relationship with customers and partners where there is less to no face-to-face interaction with your agents?

Speaker: 

Christiane Joussemet, Head of Customer Excellence, APAC, Fuji Xerox

Case Study: How to use IoT to build a relationship between field services and our customers, improve efficiency and deliver enhanced customer experience  

Reserved for Field Service Asia partner

A Closer Look at Today’s Technologies

12:20pm-1:20pm

Lunch

11:40am-12:20pm

Panel:  How do you use AI, IoT and big data technology to transform your service operations during the crisis?

Moderator: Jan van Veen, Founder & Managing Director, moreMomentum

1:20pm-2:00pm

Presentation: How to leverage AI-powered messaging and chatbots to maintain a sense of normalcy throughout periods of crisis  

2:30pm-3:10pm

Case Study: How to use predictive maintenance to achieve near-zero unplanned downtime for critical assets  

Reserved for Field Service Asia partner

The Future of Field Service

2:30pm-3:10pm

Closing Panel:  What will be the ‘new normal’ for service delivery in the future?

3:10pm

End of Field Service Asia Virtual Summit

Speaker: 

Pierre Betoliere, VP, Field Services Executions, Schneider Electric

Speaker: 

Alan Fry, Vice President, APAC & Japan, Zinier

Speakers: 

Sudheer Kumar Shetty, Director, Field Transformation, APAC, OTIS

Ravinthran Dhamodaram Director of Service, ASPAC, Ortho Clinical Diagnostics

Daryl Check, Director of Service Delivery, IBM Services

Moderator: Jan van Veen, Founder & Managing Director, moreMomentum

Moderator:  Sae Kwon, Vice President, Customer Experience, Cisco

Moderator: Jan van Veen, Founder & Managing Director, moreMomentum

Moderator: Jan van Veen, Founder & Managing Director, moreMomentum

Moderator: Jan van Veen, Founder & Managing Director, moreMomentum

Speakers: 

Jamie Morais, Head of After Sales Dealer Operations, APAC Nissan

Jimmy Auw, Head of Service Operations, Central APAC, Lenovo

Sae Kwon, Vice President, Customer Experience, Cisco

Joachim Joerger, Director Service & Support APAC, Abbott Laboratories

WHY YOU SHOULD LISTEN IN

No Cost to You

Always Accessible Content

No OOO Necessary

Enjoy all the perks of a live event from the comfort of your own home.

If you can't make all of the sessions, no biggie. Everyone registered gets a copy of the on-demand sessions.

Every single session is totally free, no matter what. This is major value at ZERO cost.

Transforming Field Service. Together. 

Sign Me Up!

In Partnership With:

10:00am - 3:00pm SGT

Past Attendees Include:

Get Inspired by Our Speakers:

Daryl Check

Director of Service Delivery 

IBM Services

Frequently Asked Questions

Ravinthran Dhamodaram

Director of Service, ASPAC 

Ortho Clinical Diagnostics

Sandeep Bharadwaj

Head of Field Service, Commercial Vehicle

Tata Motors

Jan van Veen

Founder & Managing Director 

moreMomentum

Jamie Morais

Head of After Sales Dealer Operations, APAC

Nissan

Ross Cheetham

Delivery Manager, ASEAN 

NetApp

Bharati Amarnani

Director, Customer Support

Coda Payments

Joachim Joerger

Director Service & Support, APAC

Abbott Laboratories

Pierre Betoliere

VP, Field Services Executions

Schneider Electric

Christiane Joussemet

Head of Customer Excellence, APAC

Fuji Xerox

Anila Fredericks

Head of Customer Service Operations, International Service Centres

Telstra

Vanessa Oakley

GM, Strategy & Business Operations 

Chorus NZ Limited

Alain Bienfait

Service Business Director, APAC

KONE

Jimmy Auw

Head of Service Operations, Central APAC

Lenovo

Sudheer Kumar Shetty

Director, Field Transformation, APAC

OTIS

Sae Kwon

VP, Customer Experience

Cisco

Carly Irving

GM, Customer Market & Operations

Energy Queensland

Gaurav Iyer

VP, Service Management

Speedcast

Martin Head

GM, Customer Support Innovation, APAC

Fuji Xerox

Kris Odland

Editor-in-Chief

Field Service News

Alan Fry

Vice President, APAC & Japan

Zinier

Co-Host Partner: