How will I access the sessions?

You will attend the sessions, meet our partners and gain access to valuable resources in our online conference center.

Do I need to download or install any software to be able to attend this event?

No. You do not need to download or install any software to participate in our conference. You only need to have access to the Internet.

Will the sessions be recorded?

Yes. the sessions will be recorded and available for free for a limited time. 

Become a Virtual Event Sponsor

Field Service Connect is a private, invitation-only virtual event customized for leaders in customer success, service and support.

During crisis comes opportunity. The mission of Field Service Connect is to provide an interactive, high-level platform for the exchange of ideas, best practices and timely perspectives on moving beyond these turbulent times.

See someone on our attendee list you want to meet? Mutually matched and pre-scheduled 1:1 meetings with your prospects and peers make it easy to further business. No more fruitless conversation. No more tradeshows.

We provide custom-made, high-level content that fosters a fruitful dialogue among participants. Engage in in-depth discussions on building a best-in-class service organization through the pandemic and prep for a “new normal”.

Meet only the most senior-level executives in an intimate and interactive environment.

The Invite-Only Virtual Forum for Leaders in Customer Success, Service and Support

July 22-23, 2020

Advancing Service Together

Exclusive Content. Zero Cost. Zero Travel.

The Field Service Connect Virtual Event is an online forum mirroring our in-person Connect events. We’re bringing you exclusive knowledge from top-notch industry leaders at the touch of a button.

Here's what you get when you attend:

Pre-Scheduled 1:1 Meetings

Executive-Level Content

Exclusive Networking

Agenda At A Glance

Chairpersons Opening & Welcome Remarks

Fireside Chat: Building A Culture Of Great Customer Experience In Time of Pandemic

Request An Invite

12:55 - 1:00pm ET

1:00 - 1:30pm ET

1:30 - 2:00pm ET

Panel Discussion: Discussing How COVID-19 Exposed Gaps In Your Workforce Management & Remote Services Capabilities

2:00 - 2:30pm ET

12:55 - 1:00pm ET

1:00 - 1:30pm ET

Panel Discussion: Taking The Necessary Steps Today To Leverage AI & Machine Learning Tomorrow

PANEL DISCUSSION: Lessons Learned From Tackling Field Service Operations During The COVID-19 Pandemic

Chairperson’s Welcome & Opening Remarks

1:30 - 2:00pm ET

FIRESIDE CHAT: Diversifying Revenue Streams To Expand Your Service Business

CASE STUDY: How To Effectively Manage And Maintain Your Mobile Fleet

2:30 - 2:45pm ET

PANEL DISCUSSION:  Effective Field Planning And Inventory Management

2:45 - 3:15pm ET

Day One – July 22, 2020
Service & Support In The Age Of Covid-19 

Day Two - July 23, 2020
Managing Your Service Strategy Post Pandemic


2:30 - 2:45pm ET

2:45 - 3:05pm ET

KEYNOTE: Helping Customers Help Themselves With The Right Digital Tools

3:35 - 4:15pm ET

3:15 - 3:35pm ET


2:00 - 2:30pm ET

PANEL DISCUSSION: Data Collection And Analysis: Slicing And Dicing To Greater Service Outcomes

What You'll Learn [Tentative Agenda]


1. Utilizing Cloud Based Services With Your Remote Teams

2. Optimizing Call Center Procedures To Create A Better & Efficient Customer Experience

3. How Data Science Is Helping Field Service Teams In The Current Scenario

4. Managing The Gap Of Service Talent During COVID-19

5. Taking Into Account “Digital Diversity” When Establishing Self Service Initiatives

6. Ensuring Your Third Party Partners Are Practicing Protocol and Safety Measure During The Pandemic

3:35 - 4:15pm ET


1. Using AI As The Ultimate Weapon In A Time of Social Distancing

2. Redefining Service To Succeed In A Servitisation-Centered Economy  

3. Drive Higher Customer Success & Experiences With AR, IoT And Wearables

4. The Journey From Reactive To Predictive Operations

3:05 - 3:35pm ET

FIRESIDE CHAT: Managing Service Contracts And Force Majeure During The Pandemic

12:40 - 12:55pm ET

Delegate Orientation

Why You Should Listen In

No Cost If You Qualify

Always Accessible Content

No OOO Necessary

Enjoy all the perks of a live event from the comfort of your own home.

If you can't make all of the sessions, no biggie. Everyone registered gets a copy of the on-demand sessions.

All sessions are free of charge for qualifying attendees. This is major value at ZERO cost.

Request An Invite

In Partnership With:

12:55 - 4:15pm EST

Bringing Together The Best In Service

Virtual Event 2020

Richard Kestenbaum 

Retail Contributor, Forbes |

Co-founder and Partner, Triangle Capital LLC

Keenan Davis

Senior Director of Marketing


Shelagh Stoneham


Power WearHouse Inc

Tim Lakin 

Ecommerce Merchandising Manager

Sketchers USA Inc. 

Get Inspired by Our Speakers:

Ana Guzman

Director of Loyalty and Customer Engagement

TGI Fridays


Rita Zahir

VP, Digital Marketing


Ramesh Ayyagari

Digital Product Management & Strategy

Lane Bryant, Ascena Brands

Craig Kapilow

Senior Director, Brand Partnerships & Integrated Marketing 

Rue Gilt Groupe

Sarah Hoffman

Chief Marketing Officer


Eduardo Siman 

IT Director

Intradeco Apparel

Beth Moriarty

VP of Marketing


Ekta Chopra

Vice President of Digital

e.l.f. Cosmetics

Michelle Davidson

Industry Principal

Oracle NetSuite

Rachel Wang

Customer Success Manager


Andreas Stenman

Head of Global Partnerships

Alex Walkowski

Managed Services, Team Lead

Rob Neibauer

Senior Vice President, Revenue


Frequently Asked Questions 

The Virtual Gossip


"It’s a good balance between general sessions, round tables and one-to-one meetings. I’ll follow-up with the solutions providers I met and very much enjoyed the presentations during the general sessions. This is what I need to improve my own operations. Great job!"


“I like the small group format, it allow one-on-ones to discuss challenges, opportunities and strategies. The 30 minute vendor meetings are very effective in determining next step, or not.”

Didier Teiller
SVP, Customer Care


Brian Craft
Director, National Service


"The event was really designed around the attendees with plenty of time for networking, great presentations, and roundtable discussions. Attendees could selectively meet 1-on-1 with vendors in a low-pressure setting. My biggest take-aways were based on insights gained from other industry peers, which provided great value!”

Peter Seyfert

Become A Sponsor