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Frequently Asked Questions

How will I access the sessions?

You will attend the sessions, meet our partners and gain access to valuable resources in our online conference center.

Do I need to download or install any software to be able to attend this event?

No. You do not need to download or install any software to participate in our conference. You only need to have access to the Internet.

Will the sessions be recorded?

Yes. the sessions will be recorded and available for free for a limited time. 


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Become a Digital Summit Sponsor

Field Service organizations must transition from a break/fix model to one in which they continue to create value for customers in a highly connected world. 

That means adopting disruptive digital technologies not only to drive revenue, but to elevate the customer value and experiences as well. 

This digital summit provides an in-depth look at the technologies and applications that lend themselves to this change.

Barbara Thau
Senior features editor
CO—by U.S. Chamber of Commerce

Larry Shaw
Chief Marketing Officer

Emelie Grunzweig
Director of Insights

Amy Hanson
VP, Product Marketing

Sai Koppala
Chief Marketing Officer

Listen to industry leaders discuss their perspectives on the Field Service industry throughout 2020 and beyond. 
Enjoy an in-depth discussion of key industry drivers typical of most live industry events. 

Hear from your industry peers about their recent successes, as well as solution providers about the leading tools driving the service industry forward. 

Since the event has multiple sessions, you select the material that makes the most sense for you and your team. 
Listen in during the live broadcast, or access the session on demand later
—once you register, it’s up to you!

Elevating Customer Value with Disruptive Technologies 

June 24 - 26, 2020



A digital summit is a digital event mirroring our in-person conferences. We’re bringing you exclusive knowledge from industry leaders all over the world at the touch of a button.

Here's what you get when you sign up & attend:

Hear Firsthand from Seasoned Field Service Innovators

Get Solutions to Pressing Problems (You're Not Alone!)

Get a Range of Insights on the Subjects That Interest You




What You'll Learn

Jake French, Keynote Speaker, Jake French Inspires

Gui Blaschke, VP Customer Experience, Volvo Group North America – Mack & Volvo Trucks 
Buddy Saucier, Vice President HVAC Service & Controls, North America, 
Johnson Controls Inc. 

Sign Me Up!

12:00pm - 12:30pm ET

12:30am - 1:00pm ET

1:00pm - 1:30pm ET

1:30pm - 2:00pm ET

12:30pm - 1:00pm ET

Leveraging IoT and Analytics with Ongoing 
Customer Value 

Brad Haeberle, VP Service & Solutions, Siemens Smart Infrastructure
Eric Rivas, Director of Service, Cattron  

June 24

June 25

Dr. Marlene R. Kolodziej, Vice President, Centralized Services, Ricoh USA, INC. 

12:00pm - 12:30pm ET

Remote, Virtual, and AR Solutions that Elevate the Customer Experience

Jonathan Weiss, Vice President - Emerging Technologies, Software AG

Real-World Customer Applications for AI and ML

1:00pm - 1:30pm ET

Brandy Moore, Vice President of Service & Aftermarket, Gerber Technologies

1:30pm - 2:00pm ET

12:30pm - 1:00pm ET

Aligning Your Digital Workforce with Customer Satisfaction and Growth 

Prioritizing Customers when Recruiting Future Talent

Eric Rivas, Director of Service, Cattron  
Steve Zannos,Sr. Director, Service Delivery, Electrolux

Laura McCarty, Sr. Director, Cisco Customer Experience (CX), Cisco

1:00pm - 1:30pm ET

Training Best Practices for the Connected Technician

Alban Cambournac, VP Offer Management, US Digital Energy, Schneider Electric

Leadership Forum: Putting Customer Satisfaction at the Heart of your Organization

Maximizing Asset Value with Predictive Maintenance at the Edge

Opportunities for Improving the Technician-Customer Relationship

Make the Most Out Of Change: 
Pushing Beyond Where We Want to Stop

Dr. Marlene R. Kolodziej, Vice President, Centralized Services, Ricoh USA, INC. 

June 26

Workforce Management Solutions that Improve Outcomes for Customers

Working with Third-Party Service Teams: 
Methods for Success

Gui Blaschke, VP Customer Experience,Volvo Group North America – Mack & Volvo Trucks 
Laura McCarty, Sr. Director, Cisco Customer Experience (CX), Cisco

Steve Zannos,Sr. Director, Service DeliveryElectrolux

1:30pm - 2:00pm ET

2:00pm - 2:30pm ET

12:00pm - 12:30pm ET

The New Normal: How Service Has Been Meaningfully Changed by COVID-19

Sarah Nicastro, Field Service Evangelist, Future of Field Service & IFS

3:30pm - 4:00pm ET

3:00pm - 3:30pm ET

Solution Discovery Session with CSGI

Cutting-Edge Technology Paves the Way for Cost-Efficient Solutions in the Field

2:30pm - 3:00pm ET

3:00pm - 3:30pm ET

3:30pm - 4:00pm ET

2:00pm - 2:30pm ET

3:00pm - 3:30pm ET

3:30pm - 4:00pm ET

2:30pm - 3:00pm ET

How to Accelerate After a Field Service Disruption

COVID-19 Lessons Learned: Five Steps to De-Risk and Optimize Your Field Service Workforce

Solution Discovery Session with Microsoft

Think Global: How Optimized Field Operations Translates to Customer Service Excellence

Solution Discovery Session with Aquant

Consumer Behavior has Changed. How Will You Adapt?

How Technology Can Transform Your Organizational Culture and Delight Customers

Solution Discovery Session with ProntoForms

2:30pm - 3:00pm ET

Tom Paquin, Service Industry Expert, IFS

Speakers Reserved— Coming Soon!

José María Fernández del Arco, CEO and Founder, Netboss Comunicaciones

Speakers Reserved— Coming Soon!

Leigh-Anne Nugent, Senior Success Architect, Salesforce

Arka Dhar, co-founder and CEO, Zinier

Matthew Panzano, Technical Sales Professional, HCL-PowerObjects
Jim Cook, Oil & Gas Practice Director for Dynamics, HCL-PowerObjects

Speakers Reserved— Coming Soon!

Speakers Reserved— Coming Soon!

Jim Noble, VP of Risk Engineering, eDriving

More InfoMore InfoMore InfoMore InfoMore InfoMore InfoMore InfoMore InfoMore InfoMore InfoMore InfoMore InfoMore InfoMore InfoMore InfoMore InfoMore InfoMore InfoRegister at No Cost

Roberto Pascual, Head of Provisioning and Customer Installations, Grupo MásMóvil

More Info


No Cost to You

Always Accessible Content

No Travel Necessary

 Enjoy all the perks of a live event from the comfort of your own home.

If you can't make all of the sessions, no biggie. Everyone registered gets a copy of the on-demand sessions.

Every single session is totally free, no matter what. This is major value at ZERO cost.

Advancing Service Together.

Sign Me Up!

In Partnership With:

12:00pm - 4:00pm ET

Who Attends Field Service?

Digital Summit 2020

Digital Summit:

Get Inspired by Our Speakers!

Jake French

Keynote Speaker

Jake French Inspires

Eric Rivas

Director of Service


Buddy Saucier

Vice President HVAC Service & Controls

North America

Johnson Controls Inc. 

Dr. Marlene R. Kolodziej

Vice President, Centralized Services

Ricoh USA, Inc.

Brad Haeberle

VP Service & Solutions 

Siemens Smart Infrastructure

Gui Blaschke

Vice President Customer Service

Volvo Group North America 

Mack & Volvo Trucks

Laura McCarty 

Sr. Director

Cisco Customer Experience (CX) 


“I’ve gained strategies that have helped us grow, and take us to the next level.”  

- Shawn Weber, National Service Manager, Ametek

“The content and industry experts at Field Service never stopped intriguing me and keeping me engaged!” 

- Brian Bennett, Director of Service,  Canada, PerkinElmer

Steve Zannos

Sr. Director, Service Delivery


Brandy Moore

Vice President of Service & Aftermarket

Gerber Technology

Alban Cambournac

VP Offer Management

US Digital Energy

Schneider Electric

Jonathan Weiss

Vice President – Emerging Technologies

Software AG

Sarah Nicastro

Field Service Evangelist

Future of Field Service & IFS

Leigh-Anne Nugent

Senior Success Architect


Tom Paquin

Service Industry Expert


Jim Noble

VP of Risk Engineering


Matthew Panzano

Technical Sales Professional


Jim Cook

Oil & Gas Practice Director for Dynamics


Arka Dhar

co-founder and CEO 


José María Fernández del Arco

CEO and Founder

Netboss Comunicaciones

Roberto Pascual

Head of Provisioning and Customer Installations

Grupo MásMóvil