How will I access the sessions?

You will attend the sessions, meet our partners and gain access to valuable resources in our online conference center.

Do I need to download or install any software to be able to attend this event?

No. You do not need to download or install any software to participate in our conference. You only need to have access to the Internet.

Will the sessions be recorded?

Yes. The sessions will be recorded and available for free for a limited time. 

Become A Sponsor

Listen to industry leaders discuss their perspectives on the Field Service industry throughout 2020 and beyond. 
Enjoy an in-depth discussion of key industry drivers.

Hear from your industry peers about their recent successes, as well as solution providers about the leading tools driving the ecommerce industry forward.

Since the event has multiple sessions, you select the material that makes the most sense for you and your team. 
Listen in during the live broadcast, or access the session on demand later
—once you register, it’s up to you!

21-22 July, 2020

A Virtual Event mirrors our in-person conferences. We’re bringing you exclusive knowledge from industry leaders all over the world at the touch of a button.

Here's what you get when you sign up & attend:

Hear Firsthand from Seasoned Service Innovators

Get Solutions to Pressing Problems (You're Not Alone!)

Get a Range of Insights on the Subjects That Interest You

Welcome Remarks & Ice Breaker

Antonia Kay, Field Service Portfolio Director, Worldwide Business Research

Sign Me Up!

12:00 -12:05

12:05 -12:20

Chairperson’s Opening Address

13:20 - 14:00

12:00 -12:05

12:05 -12:20

Keynote: The New Must-Haves: Remote Support, Customer Self-Service and Automation in Field Service

Welcome Remarks & Ice Breaker

Chairperson's Opening Address

13:20 -14:00

- Day 1 -  

- Day 2 -

14:20 -14:40

Keynote: Supporting Customers and Essential Businesses with Remote Monitoring Technology

13:00 -13:20

Keynote: Moving from the Voice of the Customer to the Mind of the Consumer

Keynote: Field Service Leadership Done Right: Providing Vision and Direction in Times of a Global Crisis

Agenda At A Glance


15:20 -16:00

Panel: Lessons Learned: Preparing Your Service Business for a Post- COVID-19 Future

More Info

15:00 - 15:20

14:20 - 14:40

More Info

Keynote: Practical Applications of Augmented Reality (AR) in Field Service

More Info

Panel: Leveraging Field Data for Increased First-Time-Fix-Rate Performance and Improved Mean-Time-to-Repair

More Info

Richard Jeffers, Technical Director – Northern Europe, RS Motion, RS Components Ltd.

Ravi Advani, Director – Field Services Solutions, Digital Workplace Services, Unisys

Ed Morris, Head of Digital Marketing, Generation Service, Siemens Energy

More Info

Keynote: Doing Digital Well: Fast Tracking to the Connected and Automated Field Service

Amanda Moore, Head of IT, Customer Solutions, Schneider Electric

More Info

Antonia Kay, Field Service Portfolio Director, WBR

Ralf Bootz, Global Services and Solutions, Philips
Robert Gillette, Former Vice President of Customer Support, STULTZ USA

More Info

Haroon Abbu, Vice President, Analytics Practice and Data Services Business, Bell and Howell

More Info

Paul Oliver, Vice President, Customer Services, Airbus

More Info

Fireside Chat: Field Service in the Hot Zone: The Ultimate Guide to the Post-Pandemic Service Success

Jan van Veen, Founder and Managing Director, moreMomentum

More Info

Panel: Standardizing Global Service Strategy and Technology for Improved Customer Experience

Charles Bennett, Country Service Manager, ABB

No Cost to You

Always Accessible Content

No OOO Necessary

Enjoy all the perks of a live event from the comfort of your own home.

If you can't make all of the sessions, no biggie. Everyone registered gets a copy of the on-demand sessions.

Every single session is totally free, no matter what. This is major value at ZERO cost.

Advancing Service Together

Sign Me Up!

In Partnership With:

12:00 - 16:00 EU-CET

Virtual Event 2020

Richard Kestenbaum 

Retail Contributor, Forbes |

Co-founder and Partner, Triangle Capital LLC

Keenan Davis

Senior Director of Marketing


Shelagh Stoneham


Power WearHouse Inc

Tim Lakin 

Ecommerce Merchandising Manager

Sketchers USA Inc. 

Ana Guzman

Director of Loyalty and Customer Engagement

TGI Fridays

Rita Zahir

VP, Digital Marketing


Ramesh Ayyagari

Digital Product Management & Strategy

Lane Bryant, Ascena Brands

Craig Kapilow

Senior Director, Brand Partnerships & Integrated Marketing 

Rue Gilt Groupe

Sarah Hoffman

Chief Marketing Officer


Eduardo Siman 

IT Director

Intradeco Apparel

Beth Moriarty

VP of Marketing


Ekta Chopra

Vice President of Digital

e.l.f. Cosmetics

Michelle Davidson

Industry Principal

Oracle NetSuite

Rachel Wang

Customer Success Manager


Andreas Stenman

Head of Global Partnerships

Alex Walkowski

Managed Services, Team Lead

Rob Neibauer

Senior Vice President, Revenue


Frequently Asked Questions

Advancing Service Together

WBR launched its first Field Service events conference in 2002, and we have been dedicated to supporting the growth of the service industry ever since.

What started off as 100 people in a room discussing the future of service has turned into an established portfolio of global live events with attendance ranging from 400 to 1000 delegates. Each year, we bring service community leaders from Fortune 500 industrial organizations and commercial services firms together to ignite networking, strategy benchmarking and industry innovation.

In the light of the ongoing COVID-19 pandemic, we are adding additional digital products to the Field Service portfolio to help our field service community stay connected and informed about the best practices in crisis risk mitigation and customer experience initiatives during these uncertain times.

Transformative Content, Just A Click Away

Get Inspired By Our Speakers

Bringing Together The Best in Customer Success, Service and Support

Innovation At Your Fingertips




A Virtual Conference for European Field Service & Customer Support Leaders

Valuable Content

Field Service Europe attracts senior-level executives to share valuable thoughts on our common initiatives

Ian Channing, VP Customer Service, Head of Global System Operations & Field Service, Swisslog

Leading Industry Trends

Field Service provides good insight on where industry trends are going. Plus, see how these trends are being implemented by your peers.

Maarten Leertouwer, Senior Director Customer Support Computed Tomography, Philips

Best of the Best

You'll learn from the best of the best. The information, advice and strategies are priceless.

Kirsten Mathis, Field Service Manager, Legrand

The Virtual Gossip