How will I access the sessions?

You will attend the sessions, meet our partners and gain access to valuable resources in our online conference center.

Do I need to download or install any software to be able to attend this event?

No. You do not need to download or install any software to participate in our conference. You only need to have access to the Internet.

Will the sessions be recorded?

Yes. The sessions will be recorded and available for free for a limited time. 

Become A Sponsor

Listen to industry leaders discuss their perspectives on the Field Service industry throughout 2020 and beyond. 
Enjoy an in-depth discussion of key industry drivers.

Hear from your industry peers about their recent successes, as well as solution providers about the leading tools driving the ecommerce industry forward.

Since the event has multiple sessions, you select the material that makes the most sense for you and your team. 
Listen in during the live broadcast, or access the session on demand later
—once you register, it’s up to you!

21 - 22 July, 2020

Here's what you get when you sign up & attend:

Hear Firsthand from Seasoned Service Innovators

Get Solutions to Pressing Problems (You're Not Alone!)

Get a Range of Insights on the Subjects That Interest You

Welcome Remarks & Ice Breaker

Antonia Kay, Field Service Portfolio Director, Worldwide Business Research

12:00 - 12:03 

13:03 - 14:00

12:00 - 12:03

12:30 - 13:00

Welcome Remarks

13:40 - 14:00

- Day 1 -  

- Day 2 -

15:22 - 16:00

Lessons Learned: Preparing Your Service Business for a Post- COVID-19 Future

Keynote: Creating a Business Model with an IOT Strategy in Its Foundation

Your 2-Day Agenda

16:35 - 17:00

14:50 - 15:25

14:30 - 14:50

More Info

Keynote: Supporting Customers and Essential Businesses  with Remote Monitoring Technology

More Info

Panel: Leveraging Field Data for Increased First-Time-Fix-Rate Performance and Improved Mean-Time-to-Repair

More Info

Jörg Brandstaedter, Vice President, Global Service Excellence QIAGEN
Neil Edwards, Field Service Team Leader, Abbott Molecular
Richard Jeffers, Technical Director – Northern Europe, RS Motion, RS Components Ltd.

Keynote: Doing Digital Well: Fast Tracking to the Connected and Automated Field Service

Amanda Moore, Head of IT, Customer Solutions, Schneider Electric

Antonia Kay, Field Service Portfolio Director, WBR

More Info

Rajat Kakar, Service Sales Group Executive, IBM
Paul Oliver, former Vice President, Customer Services, Airbus
Charles Bennett, Country Service Manager, ABB
Andrew Wolf, Co-founder and Chief Product Officer, Zinier

More InfoMore Info

Fireside Chat: Field Service in the Hot Zone: The Ultimate Guide to the Post-Pandemic Service Success

Jan van Veen, Founder and Managing Director, moreMomentum
Jason Smith, Director of Field Service, EMEA, 3D Systems Corporation
Mark van der Wolf, Director of Service & Projects, Moba 

More Info

Panel: Optimizing Global Service Strategy to Ensure Business Continuity in the Aftermath of the COVID-19 Pandemic

Panel: The New Must-Haves: Remote Support, Customer Self-Service and Automation in Field Service

14:28 - 14:50

Keynote: Mobilizing Workforce in Times of Global Crisis

Matthew Hemmings, UK Network Delivery Director, Openreach

More Info

Ravichandra Kshirsagar, Vice President, Digital Buildings Services, Schneider Electric
Ralf Bootz, Global Services and Solutions, Philips
Özgür Bayar, Product Support Manager, Nurol Makina 

Patrick Jansen, Manager Field Service Department, VBR Turbine Partners

12:03 - 12:30

Jason Smith, Director of Field Service, EMEA, 3D Systems Corporation
Petra Popp, Global Head of Service and Aftersales, Tecan 

Zoltan Gal, Global Service Sales Manager Power Protection, ABB

Kris Oldland, Editor-in-Chief, Field Service News

Keynote: Practical Applications of Augmented Reality (AR) in Field Service


Ravi Advani, Director – Field Services Solutions, Digital Workplace Services, Unisys

More Info

12:03 - 12:32

Haroon Abbu, Vice President, Analytics Practice and Data Services Business, Bell and Howell

Keynote: Advancing Service Together: The Tool is One Piece Of The Picture, But What About Everything Else?

14:00 - 14:28 

Kieran Notter, VP Customer Transformation, ServiceMax
Coen Jeukens , VP Customer Transformation, ServiceMax

Keynote: Virtual Expertise - the New Normal for Field Service

13:00 - 13:40

Dr. Matthew Taylor, Product Support Specialist, Bruker

Keynote: How Glory is Optimising Service Delivery with AI

Tony Chan, Service Project & Technology Director, Glory Global Solutions
Guy Ben-Ezer, Director Customer Success, Aquant

Keynote: Opportunities in Disruption with Connected Products

Nicholas Leeder, Vice President, Digital Transformation Solutions Field, PTC
Iain Michel, Divisional Vice President & General Manager, Connected Products Solutions, PTC

14:00 -14:30

Keynote: Rapid Workforce Scaling: Best Practice Insight from Other Industries

14:50 - 15:22

Christian Floerkemeier, CTO, VP Product Co-founder, Scandit

Keynote: Using COVID-19 CX Insight Learnings to Shape The Future

Alessio Ristuccia, Head of Service Planning, Ricoh EMEA
Duncan Heal, Managing Director and CEO, MARKETii 

12:32 - 13:03

Keynote: Executive Insights with Johnson Controls: Accelerating Digital Transformation in the Field

16:00 - 16:35

Buddy Saucier, Vice President HVAC Service & Controls, North America, Johnson Controls Inc
Marty Gowling, VP of Customer Success, ProntoForms

Felix Stieger, Head of Solution Consulting, Scandit

No Cost to You

Always Accessible Content

No OOO Necessary

Enjoy all the perks of a live event from the comfort of your own home.

If you can't make all of the sessions, no biggie. Everyone registered gets a copy of the on-demand sessions.

Every single session is totally free, no matter what. This is major value at ZERO cost.

Advancing Service Together

Sign Me Up!

In Partnership With:

12:00 - 16:00 EU-CEST

Virtual Event 2020

Amanda Moore

Head of IT, Customer Solutions

Schneider Electric

Ed Morris

Head of Digital Marketing, Generation Service

Siemens Energy

Paul Oliver

Vice President, Customer Services


Ralf Bootz

Global Services and Solutions


Zoltan Gal

Global Service Sales Manager Power Protection


Patrick Jansen
Manager Field Service Department
VBR Turbine Partners

Jess Kindler

President – Parts and Service


Frequently Asked Questions

Advancing Service Together

The Field Service industry has continued to adapt throughout the ongoing COVID-19 pandemic. Everything from customer habits to how you interact with your team has rapidly changed as we all navigate these uncertain times.
Join us for the Field Service Europe Virtual Event to stay connected with the community and get the latest best practices in crisis risk mitigation, customer experience initiatives and much more. Our content is designed to help you navigate fast-moving, complex challenges. 

We have supported the growth of the service industry for over 20 years by bringing together industry leaders from industrial organizations and commercial service firms. Our online format includes a series of case studies, panel discussions, and roundtables for an unbiased looks at what works and future trends.

Transformative Content, Just A Click Away

Get Inspired By Our Featured Speakers

Bringing Together The Best in Customer Success, Service and Support

Innovation At Your Fingertips




A Virtual Conference for European Field Service & Customer Support Leaders

Valuable Content

Field Service Europe attracts senior-level executives to share valuable thoughts on our common initiatives

Ian Channing, VP Customer Service, Head of Global System Operations & Field Service, Swisslog

Leading Industry Trends

Field Service provides good insight on where industry trends are going. Plus, see how these trends are being implemented by your peers.

Maarten Leertouwer, Senior Director Customer Support Computed Tomography, Philips

Best of the Best

You'll learn from the best of the best. The information, advice and strategies are priceless.

Kirsten Mathis, Field Service Manager, Legrand

What Attendees Are Saying


Rajat Kakar

Service Sales Group Executive