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Frequently Asked Questions


How will I access the sessions?

You will attend the sessions, meet our partners and gain access to valuable resources in our online conference center.


Do I need to download or install any software to be able to attend this event?

No. You do not need to download or install any software to participate in our conference. You only need to have access to the Internet.


Will the sessions be recorded?

Yes. the sessions will be recorded and available for free for a limited time.

THE BIG EVENT IN YOUR HANDS

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NO NETWORK,
NO WORRIES

Become a Digital Summit Sponsor

We're delving into the ways that you can leverage new technology to solve specific challenges both in the field and on the back end of your operations, as well as how to communicate these advances to your customers. 

With sessions covering a range of topics from AI and augmented reality, to the usage of analytics to gain insights that can improve customer experiences, you are guaranteed to learn more about the tools that have the most potential to transform your organization.

 Available digitally, you won’t even have to leave your desk, and can tune in to as many or as few sessions as you like. It’s the future of field service, à la carte.

Barbara Thau
Senior features editor
CO—by U.S. Chamber of Commerce

Register for the Summit!

Larry Shaw
Chief Marketing Officer
MacKenzie-Childs

Emelie Grunzweig
Director of Insights
Riskified

Amy Hanson
VP, Product Marketing
Unbxd

Sai Koppala
Chief Marketing Officer
SheerID

Listen as field service executives  share inside secrets on their operations moving in 2020 and beyond. 

Behind great businesses are the solutions that drive them. Learn about how some of the most successful practitioners are supported by above-the-curve technology.

This multi-session summit is a fantastic follow up or addition to our Field Service event series. We are so proud to be tied to these long-standing live events.

DIGITAL SUMMIT

Emerging Technologies in Field Service

March 18-19, 2020

A DIGITAL EVENT, JUST FOR YOU

WHAT'S A DIGITAL SUMMIT, ANYWAYS?

A digital summit is an online event mirroring our in-person conferences. We’re bringing you exclusive knowledge from industry leaders all over the world at the touch of a button.

Here's what you get when you attend:

Hear from Service Innovators

Get Solutions to Pressing Problems

Get Insights You Might Have Missed

MEET OUR SPEAKERS

THE BRAVE. THE BOLD. THE VISIONARY.

AGENDA DAY 1

The State of Emerging Technologies

Moderator: Andrew Greissman, Writer and Research Analyst, Field Service, WBR Insights

Practitioner Panelist: Thomas Hollman, Executive Director, Center for Services Leadership  Arizona State University

Speaker: 


11:00-11:30am ET

11:30-12:00pm ET

12:00-12:30pm ET

Solving Service Challenges with Augmented Reality

12:30-1:00pm ET

Optimize Your Fleet's Performance

Speakers: Karl Weber, SVP of Enterprise Sales & Marketing, DeriveSystems

Tim Spencer, SVP & General Manager of Service Operations, BUNN

Moderator: Andrew Greissman, Writer and Research Analyst, Field Service, WBR Insights

Using Connected Data And IoT To Create Advanced Services And Make Profitable Business Decisions

Sign Me Up!

11:00-11:30am ET

11:30-12:00pm ET

12:00-12:30pm ET

Using Chatbots for Better Efficiency, Data Accuracy, and Communication in the Field

12:30-1:00pm ET

Customer Experience in Field Service: The Journey from Good to Great

Speakers: Jiawei Chen PhD, Global Strategic Marketing, SCIEX

More InfoMore InfoMore Info

Practitioner Panelists: Rob Schaefer, Outbound Product Management Director, ServiceNow

Speaker: Laura McCarty, Senior Director, Cisco

Thomas Hollman, Executive Director, Center for Services Leadership, Arizona State University

Moderator: Andrew Greissman, Writer and Research Analyst, Field Service, WBR Insights

More Info

Take Your Telematics Solution Further

Speaker: Jim Noble, VP of Risk Engineering, eDriving

AGENDA DAY 2

1:00-1:30pm ET

Speaker: Ronnie Marshall, Regional Service Manager, Philips

Rebuilding your Business with a Service Mindset

More InfoMore Info

Artificial Intelligence: The Road to Zero Unplanned Downtime

More Info
More Info

Speaker: Marne Martin, President of Service Management Global Business Unit, IFS

More Info

Erica Fine, Senior Director of Strategic Sales, DeriveSystems

WHY YOU SHOULD LISTEN IN

No Cost to You

Always Accessible Content

No OOO Necessary

Enjoy all the perks of a live event while saving travel budget and PTO days.

If you can't make all of the sessions, no biggie. Everyone registered gets a copy of the on-demand sessions.

Every single session is totally free, no matter what. This is major value at ZERO cost.

Advancing Service Together.

"This is the perfect place to learn the latest trends in the field service space. I’ve gained strategies that have helped us grow, and take us to the next level."

—Shawn Weber , National Service Manager, AMETEK Powervar 

In Partnership With:

11:00-1:30pm ET

Check out last year's Field Service Digital Summit!

Past Attendees Include:


They’re Brave. They’re Bold. They’re Visionary!

And they're all speaking at the Field Service Digital Summit.

Jiawei Chen, PhD
Global Strategic Marketing
SCIEX

Ronnie Marshall
Regional Service Manager
Philips

Thomas Hollman
Executive Director, Center for Services Leadership
Arizona State University

Marne Martin
President, Service Management Global Business Unit
IFS

Laura McCarty
Senior Director
Cisco

Tim Spencer
Senior Vice President & General Manager of Service Operations
BUNN

GET INSPIRED

Erica Fine
Senior Director, Strategic Sales
Derive Systems

Karl Weber
SVP Enterprise Sales and Marketing
Derive Systems

Rob Schaefer
Outbound Product Management Director
ServiceNow

Jim Noble
VP of Risk Engineering
eDriving