How will I access the sessions?

You will attend the sessions, meet our partners and gain access to valuable resources in our online conference center.

Do I need to download or install any software to be able to attend this event?

No. You do not need to download or install any software to participate in our conference. You only need to have access to the Internet.

Will the sessions be recorded?

Yes. the sessions will be recorded and available for free for a limited time. 

Become a Virtual Event Sponsor

Customer experience is now the #1 business differentiator. Fortune 1000 companies are now in a race against time (and each other) to surprise customers with delightful experiences at every touchpoint.

The NGCX Virtual Event features a series of 30-minute online case studies, fire-side chats, panel discussions, and town halls from CX leaders at some of the world’s biggest companies. You’ll discover how to compel and inspire modern consumers.

Learn how senior executives leading the charge for CX, UX and the convergence of the two, to provide you a rare chance to benchmark against the biggest brands in the country.

Hear from your industry peers about their recent successes, as well as solution providers about the leading tools driving the latest CX strategies forward.

Since the event has multiple sessions, you select the material that makes the most sense for you and your team. Listen in during the live broadcast, or access the session on demand later—once you register, it’s up to you!

The Path To CX Excellence

July 06 - 07, 2020

The Next Generation Customer Experience Event Goes Virtual

Innovation & Solutions, Just A Click Away

A Virtual Event mirrors our in-person conferences. We’re bringing you exclusive knowledge from the industry leaders at the touch of a button.

Here's what you get when you sign up & attend:

Hear Firsthand from Seasoned CX Innovators

Get Solutions to Pressing Problems (You're Not Alone!)

Get a Range of Insights on the Subjects That Interest You

Leading Content. Zero Cost. Zero Travel.

No Cost to You

Always Accessible Content

No OOO Necessary

Enjoy all the perks of a live event from the comfort of your own home.

If you can't make all of the sessions, no biggie. Everyone registered gets a copy of the on-demand sessions.

Every single session is totally free, no matter what. This is major value at ZERO cost.

Next Generation Customer Experience

Sign Up For The Event!

12:00 PM EDT

Virtual Event

Frequently Asked Questions

No Matter The Industry, Attendees Love NGCX

Agenda at a Glance

I Want to Sponsor!

Virtual Event 2020

Produced by:

Presentation: Becoming More Than A Project Leader: Driving Real Measureable Value & ROI for Your Business

Presentation: Can You Provide Your Customer With What They Want Before They Ask for It?

Panel: Perfecting Your Voice of the Customer Program

Fireside Chat: Using AI to Analyze Unstructured Data, Predict Customer Behavior AND Help Customers in Real Time

Panel: Getting Your Frontline Motivated to Provide Standout Experiences

Presentation: Re-Evaluating Your Metrics? Is NPS Still an Effective Measurement for CX?

Panel: Being What Your Customer Needs You to Be During this Time of Crisis

Presentation: Using Journey Analytics to Optimize Decision Making & Unlock Business Value

Panel: Overcoming Silos to Completely Operationalize Customer Centricity Across Your Business

More InfoMore InfoMore InfoMore InfoMore InfoMore InfoMore InfoMore InfoMore InfoSign Me Up!Sign Me Up!

The Virtual Gossip

“Great format with the opportunity to hear and interact with speakers from multiple industries”

Kevin Roskopf

Director, Customer Experience



“It was great! The sessions provided valuable information that you could take back and apply to your own company step by step”

Donna Elliott

Manager Customer Experience

Dr. Leonard’s Healthcare Corp


“NGCX was a great vehicle to share and learn best practices from other practitioners and vendors alike”

Sami Nuwar

VP of Customer Experience Strategy

American Bath Group

Become a Virtual Event Sponsor

They’re Brave. Bold. Visionary.
NGCX Speakers Include

David Seides
Director of CX

Rebecca Lessem
Director, Customer Experience Center of Excellence 
Consolidated Edison

Jayne Halterman Martin
Director of Fan Experience
Kansas City Chiefs

Lauren Cowher
Director of CX

Day One

Monday, July 6

Day Two

Tuesday, July 7

Presentation: The Importance of Customer Centricity in Building A Roadmap to Digital Transformation

More Info

Presentation: Streamlining and Personalizing Experiences To Retain Customers

More Info

Presentation: Omnichannel Support: Meeting Your Customer In the Right Place and At the Right Time

More Info

Tyler England
VP Customer and Brand Strategy

Jason Annecy
Senior Consultant, User Experience, Experience Strategy

Matthew Larson
Senior Director, Client Experience

Tapiwa Mutumhe
Senior Associate IT Manager
Oshkosh Corporation Defense

Colin Crowley
VP, Customer Experience

Sponsored by:

Phil Burrows
Senior Manager, Digital Growth, 5G

Ali Rayl
Vice President of Customer Experience

Dan Coomes
Senior Director, Program Governance and PMO
Northwestern Mutual

Garred Sheppard
Senior Manager, Customer Insights & Analytics

Ryan Finch
Director, Organizational Experience
Holzer Health System

The NGCX Audience Profile

Become a Virtual Event Sponsor

“The team did a wonderful job organizing, connecting me with awesome new contacts and potential business partners and just overall flow of the event. Great job and thanks for having me!”

- Karin M., Head Of Digital User Experience, Survey Monkey

Become a Virtual Event Sponsor

Sean Albertson
Managing Director, Client Loyalty
Charles Schwab

Danielle Aiello
Vice President, Account Management