How will I access the sessions?

You will attend the sessions, meet our partners and gain access to valuable resources in our online conference center.


Do I need to download or install any software to be able to attend this event?

No. You do not need to download or install any software to participate in our conference. You only need to have access to the Internet.


Will the sessions be recorded?

Yes. the sessions will be recorded and available for free for a limited time. 

Become a Virtual Event Sponsor

The tools by which healthcare professionals deliver exceptional patient experiences have never been more sophisticated. But not all healthcare organizations have reached the full arc of their experience-technology potential.

This virtual event explores the the innovative technologies and cutting-edge strategies shaping real patient care today, and opportunities for overcoming cost, adoption, and organizational barriers to success.

Listen to industry leaders discuss their perspectives on the industry throughout 2020 and beyond.

Hear from your industry peers about their recent successes, as well as solution providers about the leading tools driving the healthcare industry forward.

Select the sessions that make the most sense for you and your team. Listen live, or access the sessions on demand later—once you register, it’s up to you!

Technologies and Innovations at the Heart of Patient Care

August 12 - 13, 2020

Transforming PX during an unprecedented time in our industry.

Innovations and Solutions, Just a Click Away

We’re bringing you exclusive knowledge from industry leaders all over the world at the touch of a button.

Seasoned Patient Experience Innovators

Solutions to Pressing Industry Problems

Insights on the Subjects That Interest You

AGENDA - Day 1

Innovations in Employee Engagement and Improvement

Peggy Greco, Ph.D., Medical Director of Patient Experience, Nemours Children's Health System

Speakers: Reserved

Novel Applications for Telehealth Solutions

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11:05am - 11:30am ET

Solution Session with Microsoft

Solution Discovery Session

Solution Discovery Session

Leveraging Data Insights to Improve Patient Experiences

Jeff Doucette, DNP, RN, FAAN, Senior Vice President & Chief Nursing Officer,   Thomas Jefferson University Hospitals

Speakers: Reserved

Vishal Bhalla, CPXP, MS, MBA, VP and Chief Experience Officer (CXO),   Parkland Health & Hospital System

Speaker: Reserved

Enhancing Patient Care through Interactive Tools

Solution Discovery Session

Speakers: Reserved

Haripriya "Priya" Sathyanarayanan, EDAC, LEED AP (BD+C), PhD Student,     Architecture and Building Science, UC Berkeley

COVID-19 Response: Managing Patient and Employee Experiences During a Pandemic

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11:30am - 12:00pm ET

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12:00pm - 12:25pm ET

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12:25pm - 12:55pm ET

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12:55pm - 1:20pm ET

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1:20pm - 1:50pm ET

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1:50pm - 2:15pm ET

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2:15pm - 2:45pm ET

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2:45pm - 3:10pm ET

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Andy Mullaney M.S.Ed., C.P.X.P., Senior Training Specialist, Mount Sinai Health System

Welcome Address

3:10pm - 3:15pm ET

Speakers: Reserved

11:00am - 11:05am ET

Closing Remarks

Speakers: Reserved

Closing Remarks

3:10pm - 3:15pm ET

Optimizing Patient Experiences in Pediatric Care

Katherine Salkanovic, MBA-HM, CPXP, Director, Patient Experience, Cure 4 The Kids Foundation

2:45pm - 3:10pm ET

Solution Discovery Session

Speakers: Reserved

2:15pm - 2:45pm ET

Empathic Communication for Diverse Patient Groups

Mustaqeem Siddiqui, Enterprise Medical Director Mayo Experience Training, Education, Coaching, Consultant in Hematology, Mayo Clinic

1:50pm - 2:15pm ET

Solution Discovery Session

Speakers: Reserved

1:20pm - 1:50pm ET

Elevating Patient Experiences through Cultural Transformation

Donna Brown, Associate Hospital Administrator, Human Experience, Erie County Medical Center Corporation

12:55pm - 1:20pm ET

Solution Discovery Session

Speakers: Reserved

12:25pm - 12:55pm ET

Aligning Digital Transformation with Patient Satisfaction and Outcomes

Danielle Krakora, Product Manager, Digital Solutions, Healthcare Strategist, Patient Experience, Department of Veterans Affairs, Office of Information and Technology

12:00pm - 12:25pm ET



Speakers: Reserved

11:30am - 12:00pm ET

Special Keynote Address

Sarah Krüg, CEO, CANCER101, Founder, Health Collaboratory, TEDx Speaker

11:05am - 11:30am ET

Welcome Address

Speakers: Reserved

11:00am - 11:05am ET

August 12, 2020

August 13, 2020

Marianne Sumego, MD, Director of Shared Medical Appointments, Office of Patient Experience & Community Care, Cleveland Clinic

Duaa Hammoda, PhD, Director of Service Excellence - Global Patient Services, Cleveland Clinic

Patrick Dillingham, Patient Experience Manager, PM Pediatrics

Speakers: Reserved

AGENDA - Day 2

Solution Discovery Session

Thomas F. Rehring, MD, FACS, Vice President, Chief Experience Officer, Vascular and Endovascular Surgery, Clinical Associate Professor of Surgery | University of Colorado Anschutz Medical Campus, Colorado Permanente Medical Group

Karen Ziemianski, RN, MS, Senior Vice President of Nursing, Erie County Medical Center Corporation

Eric Abbott, Systems Director, Strategic Partnerships, Innovation, and Patient Experience, Advocate Aurora Health

WHY YOU SHOULD LISTEN IN

No Cost to You

Always Accessible Content

No OOO Necessary

Enjoy all the perks of a live event from the comfort of your own home.

If you can't make all of the sessions, no biggie. Everyone registered gets a copy of the on-demand sessions.

Every single session is totally free, no matter what. This is major value at ZERO cost.

Transforming Patient Experience. Together.

Sign Me Up!

In Partnership With:

10:45am - 3:30pm ET

Past Attendees Include:

Virtual Event 2020

Peggy Greco, Ph.D.

Medical Director of Patient Experience

Nemours Children's Health System

Jeff Doucette, DNP, RN, FAAN

Senior Vice President & Chief Nursing Officer

Thomas Jefferson University Hospitals

Thomas F. Rehring, MD, FACS

Vice President, Chief Experience Officer, Vascular and Endovascular Surgery

Clinical Associate Professor of Surgery | University of Colorado Anschutz Medical Campus

Colorado Permanente Medical Group


Marianne Sumego, MD

Director of Shared Medical Appointments

Office of Patient Experience & Community Care

Cleveland Clinic

Get Inspired by Our Speakers:

Haripriya Sathyanarayanan, EDAC, LEED AP (BD+C)

PhD Student, Architecture and Building Science

College of Environmental Design | Architecture | Center for the Built Environment

UC Berkeley

Virtual Event:

Eric Abbott

Systems Director, Strategic Partnerships, Innovation, and Patient Experience

Advocate Aurora Health

Eric La Pratt

Director of Patient Experience

Oak Street Health

Vishal Bhalla CPXP, MS, MBA

VP and Chief Experience Officer (CXO)

Parkland Health & Hospital System

Andy Mullaney

Senior Training Specialist

Mount Sinai Health System

Sarah Krüg

CEO, CANCER101

Founder, Health Collaboratory

TEDx Speaker

Danielle Krakora

Product Manager, Digital Solutions

Healthcare Strategist, Patient Experience

Department of Veterans Affairs, Office of Information and Technology

Donna M. Brown

Associate Hospital Administrator, Human Experience

Erie County Medical Center Corporation

Duaa Hammoda, PhD

Director of Service Excellence - Global Patient Services

Cleveland Clinic

Mustaqeem Siddiqui

Enterprise Medical Director Mayo Experience Training, Education, Coaching

Consultant in Hematology

Mayo Clinic

Katherine Salkanovic, MBA-HM, CPXP

Director, Patient Experience

Cure 4 The Kids Foundation

Patrick Dillingham

Patient Experience Manager

PM Pediatrics

Frequently Asked Questions

Become a Virtual Event Sponsor

Karen Ziemianski, RN, MS

Senior Vice President of Nursing

Erie County Medical Center Corporation